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Published Date: 2022-06-23 | Pages: 88 | Tables: 128 | Internet & Communication
Market Analysis and Insights: Global Telco Customer Experience Management Market
This research report is a comprehensive guide through the complex world of telco customer experience management. It looks at emerging trends in the industry and considers key growth opportunities for telcos to differentiate themselves in this hyper connected world.
The global Telco Customer Experience Management market size is projected to reach US$ million by 2028, from US$ million in 2021, at a CAGR of % during 2022-2028.
Fully considering the economic change by this health crisis, OTT accounting for % of the Telco Customer Experience Management global market in 2021, is projected to value US$ million by 2028, growing at a revised % CAGR from 2022 to 2028. While Large Enterprise segment is altered to an % CAGR throughout this forecast period.
China Telco Customer Experience Management market size is valued at US$ million in 2021, while the North America and Europe Telco Customer Experience Management are US$ million and US$ million, severally. The proportion of the North America is % in 2021, while China and Europe are % and respectively, and it is predicted that China proportion will reach % in 2028, trailing a CAGR of % through the analysis period 2022-2028. Japan, South Korea, and Southeast Asia are noteworthy markets in Asia, with CAGR %, %, and % respectively for the next 6-year period. As for the Europe Telco Customer Experience Management landscape, Germany is projected to reach US$ million by 2028 trailing a CAGR of % over the forecast period 2022-2028.
With industry-standard accuracy in analysis and high data integrity, the report makes a brilliant attempt to unveil key opportunities available in the global Telco Customer Experience Management market to help players in achieving a strong market position. Buyers of the report can access verified and reliable market forecasts, including those for the overall size of the global Telco Customer Experience Management market in terms of revenue.
Overall, the report proves to be an effective tool that players can use to gain a competitive edge over their competitors and ensure lasting success in the global Telco Customer Experience Management market. All of the findings, data, and information provided in the report are validated and revalidated with the help of trustworthy sources. The analysts who have authored the report took a unique and industry-best research and analysis approach for an in-depth study of the global Telco Customer Experience Management market.
Global Telco Customer Experience Management Scope and Market Size
Telco Customer Experience Management market is segmented by players, region (country), by Type and by Application. Players, stakeholders, and other participants in the global Telco Customer Experience Management market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by Type and by Application for the period 2017-2028.
Segment by Type
OTT
Banking
Retail
Segment by Application
Large Enterprise
Small Companies
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
By Company
Nuance
mPhasis
Tieto
Wipro
Tech Mahindra
IBM
Huawei
ChatterPlug
ClickFox
InMoment
Research Methodology
The research methodology employed has been subjected by numerous procedures in order to guarantee the quality and accuracy of the data contained within the reports. The analysts are employed full-time and received more than six months training to satisfy the standard of our company. Our methodology can be divided into five stages:
★Stage 1 SECONDARY RESEARCH
The research team first collaborates with magazines, trade associations and administrative departments in the research field. The information provided by our internal documentation service is helpful for our further research. Our team has a wealth of experience and knowledge, and can effectively extract accurate information from existing resources.
★Stage 2 PRIMARY RESEARCH:INTERVIEWS WITH TRADE SOURCES
After the first stage, the research team conducts a large number of face-to-face or telephone interviews with representative companies working in the research field. Analysts are trying to have an opportunity to talk to leading companies and small companies in the field. Upstream suppliers, manufacturers, distributors, importers, installers, wholesalers and consumers were included in the interview. The data collected during the interview were then carefully examined and compared with the secondary study.
★Stage 3 ANALYSIS OF THE GATHERED DATA
The analysis team examines and synthesizes the data collected in the first two stages. In order to validate the data, a second round of interviews can be conducted.
★Stage 4 QUANTITATIVE DATA
The quantitative data such as market estimates, production and capacity of manufacturer, market forecasts and investment feasibility is provided by our company. The data is based on the estimates obtained during stage 3.
★Stage 5 QUALITY CONTROL
Before publishing, each report undergoes a rigorous review and editing process, which is done by the experience management team to ensure the reliability of the published data. Every analyst on the research team receives support and continuous training as part of our internal quality process.
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Telco Customer Experience Management Market Size Growth Rate by Type: 2017 VS 2021 VS 2028
1.2.2 OTT
1.2.3 Banking
1.2.4 Retail
1.3 Market by Application
1.3.1 Global Telco Customer Experience Management Market Share by Application: 2017 VS 2021 VS 2028
1.3.2 Large Enterprise
1.3.3 Small Companies
1.4 Study Objectives
1.5 Years Considered
2 Global Growth Trends
2.1 Global Telco Customer Experience Management Market Perspective (2017-2028)
2.2 Telco Customer Experience Management Growth Trends by Region
2.2.1 Telco Customer Experience Management Market Size by Region: 2017 VS 2021 VS 2028
2.2.2 Telco Customer Experience Management Historic Market Size by Region (2017-2022)
2.2.3 Telco Customer Experience Management Forecasted Market Size by Region (2023-2028)
2.3 Telco Customer Experience Management Market Dynamics
2.3.1 Telco Customer Experience Management Industry Trends
2.3.2 Telco Customer Experience Management Market Drivers
2.3.3 Telco Customer Experience Management Market Challenges
2.3.4 Telco Customer Experience Management Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Telco Customer Experience Management Players by Revenue
3.1.1 Global Top Telco Customer Experience Management Players by Revenue (2017-2022)
3.1.2 Global Telco Customer Experience Management Revenue Market Share by Players (2017-2022)
3.2 Global Telco Customer Experience Management Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Telco Customer Experience Management Revenue
3.4 Global Telco Customer Experience Management Market Concentration Ratio
3.4.1 Global Telco Customer Experience Management Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Telco Customer Experience Management Revenue in 2021
3.5 Telco Customer Experience Management Key Players Head office and Area Served
3.6 Key Players Telco Customer Experience Management Product Solution and Service
3.7 Date of Enter into Telco Customer Experience Management Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Telco Customer Experience Management Breakdown Data by Type
4.1 Global Telco Customer Experience Management Historic Market Size by Type (2017-2022)
4.2 Global Telco Customer Experience Management Forecasted Market Size by Type (2023-2028)
5 Telco Customer Experience Management Breakdown Data by Application
5.1 Global Telco Customer Experience Management Historic Market Size by Application (2017-2022)
5.2 Global Telco Customer Experience Management Forecasted Market Size by Application (2023-2028)
6 North America
6.1 North America Telco Customer Experience Management Market Size (2017-2028)
6.2 North America Telco Customer Experience Management Market Size by Country (2017-2022)
6.3 North America Telco Customer Experience Management Market Size by Country (2023-2028)
6.4 United States
6.5 Canada
7 Europe
7.1 Europe Telco Customer Experience Management Market Size (2017-2028)
7.2 Europe Telco Customer Experience Management Market Size by Country (2017-2022)
7.3 Europe Telco Customer Experience Management Market Size by Country (2023-2028)
7.4 Germany
7.5 France
7.6 U.K.
7.7 Italy
7.8 Russia
7.9 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Telco Customer Experience Management Market Size (2017-2028)
8.2 Asia-Pacific Telco Customer Experience Management Market Size by Country (2017-2022)
8.3 Asia-Pacific Telco Customer Experience Management Market Size by Country (2023-2028)
8.4 China
8.5 Japan
8.6 South Korea
8.7 Southeast Asia
8.8 India
8.9 Australia
9 Latin America
9.1 Latin America Telco Customer Experience Management Market Size (2017-2028)
9.2 Latin America Telco Customer Experience Management Market Size by Country (2017-2022)
9.3 Latin America Telco Customer Experience Management Market Size by Country (2023-2028)
9.4 Mexico
9.5 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Telco Customer Experience Management Market Size (2017-2028)
10.2 Middle East & Africa Telco Customer Experience Management Market Size by Country (2017-2022)
10.3 Middle East & Africa Telco Customer Experience Management Market Size by Country (2023-2028)
10.4 Turkey
10.5 Saudi Arabia
10.6 UAE
11 Key Players Profiles
11.1 Nuance
11.1.1 Nuance Company Detail
11.1.2 Nuance Business Overview
11.1.3 Nuance Telco Customer Experience Management Introduction
11.1.4 Nuance Revenue in Telco Customer Experience Management Business (2017-2022)
11.1.5 Nuance Recent Development
11.2 mPhasis
11.2.1 mPhasis Company Detail
11.2.2 mPhasis Business Overview
11.2.3 mPhasis Telco Customer Experience Management Introduction
11.2.4 mPhasis Revenue in Telco Customer Experience Management Business (2017-2022)
11.2.5 mPhasis Recent Development
11.3 Tieto
11.3.1 Tieto Company Detail
11.3.2 Tieto Business Overview
11.3.3 Tieto Telco Customer Experience Management Introduction
11.3.4 Tieto Revenue in Telco Customer Experience Management Business (2017-2022)
11.3.5 Tieto Recent Development
11.4 Wipro
11.4.1 Wipro Company Detail
11.4.2 Wipro Business Overview
11.4.3 Wipro Telco Customer Experience Management Introduction
11.4.4 Wipro Revenue in Telco Customer Experience Management Business (2017-2022)
11.4.5 Wipro Recent Development
11.5 Tech Mahindra
11.5.1 Tech Mahindra Company Detail
11.5.2 Tech Mahindra Business Overview
11.5.3 Tech Mahindra Telco Customer Experience Management Introduction
11.5.4 Tech Mahindra Revenue in Telco Customer Experience Management Business (2017-2022)
11.5.5 Tech Mahindra Recent Development
11.6 IBM
11.6.1 IBM Company Detail
11.6.2 IBM Business Overview
11.6.3 IBM Telco Customer Experience Management Introduction
11.6.4 IBM Revenue in Telco Customer Experience Management Business (2017-2022)
11.6.5 IBM Recent Development
11.7 Huawei
11.7.1 Huawei Company Detail
11.7.2 Huawei Business Overview
11.7.3 Huawei Telco Customer Experience Management Introduction
11.7.4 Huawei Revenue in Telco Customer Experience Management Business (2017-2022)
11.7.5 Huawei Recent Development
11.8 ChatterPlug
11.8.1 ChatterPlug Company Detail
11.8.2 ChatterPlug Business Overview
11.8.3 ChatterPlug Telco Customer Experience Management Introduction
11.8.4 ChatterPlug Revenue in Telco Customer Experience Management Business (2017-2022)
11.8.5 ChatterPlug Recent Development
11.9 ClickFox
11.9.1 ClickFox Company Detail
11.9.2 ClickFox Business Overview
11.9.3 ClickFox Telco Customer Experience Management Introduction
11.9.4 ClickFox Revenue in Telco Customer Experience Management Business (2017-2022)
11.9.5 ClickFox Recent Development
11.10 InMoment
11.10.1 InMoment Company Detail
11.10.2 InMoment Business Overview
11.10.3 InMoment Telco Customer Experience Management Introduction
11.10.4 InMoment Revenue in Telco Customer Experience Management Business (2017-2022)
11.10.5 InMoment Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
List of Tables
Table 1. Global Telco Customer Experience Management Market Size Growth Rate by Type (US$ Million): 2017 VS 2021 VS 2028
Table 2. Key Players of OTT
Table 3. Key Players of Banking
Table 4. Key Players of Retail
Table 5. Global Telco Customer Experience Management Market Size Growth by Application (US$ Million): 2017 VS 2021 VS 2028
Table 6. Global Telco Customer Experience Management Market Size by Region (US$ Million): 2017 VS 2021 VS 2028
Table 7. Global Telco Customer Experience Management Market Size by Region (2017-2022) & (US$ Million)
Table 8. Global Telco Customer Experience Management Market Share by Region (2017-2022)
Table 9. Global Telco Customer Experience Management Forecasted Market Size by Region (2023-2028) & (US$ Million)
Table 10. Global Telco Customer Experience Management Market Share by Region (2023-2028)
Table 11. Telco Customer Experience Management Market Trends
Table 12. Telco Customer Experience Management Market Drivers
Table 13. Telco Customer Experience Management Market Challenges
Table 14. Telco Customer Experience Management Market Restraints
Table 15. Global Telco Customer Experience Management Revenue by Players (2017-2022) & (US$ Million)
Table 16. Global Telco Customer Experience Management Market Share by Players (2017-2022)
Table 17. Global Top Telco Customer Experience Management Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Telco Customer Experience Management as of 2021)
Table 18. Ranking of Global Top Telco Customer Experience Management Companies by Revenue (US$ Million) in 2021
Table 19. Global 5 Largest Players Market Share by Telco Customer Experience Management Revenue (CR5 and HHI) & (2017-2022)
Table 20. Key Players Headquarters and Area Served
Table 21. Key Players Telco Customer Experience Management Product Solution and Service
Table 22. Date of Enter into Telco Customer Experience Management Market
Table 23. Mergers & Acquisitions, Expansion Plans
Table 24. Global Telco Customer Experience Management Market Size by Type (2017-2022) & (US$ Million)
Table 25. Global Telco Customer Experience Management Revenue Market Share by Type (2017-2022)
Table 26. Global Telco Customer Experience Management Forecasted Market Size by Type (2023-2028) & (US$ Million)
Table 27. Global Telco Customer Experience Management Revenue Market Share by Type (2023-2028)
Table 28. Global Telco Customer Experience Management Market Size by Application (2017-2022) & (US$ Million)
Table 29. Global Telco Customer Experience Management Revenue Market Share by Application (2017-2022)
Table 30. Global Telco Customer Experience Management Forecasted Market Size by Application (2023-2028) & (US$ Million)
Table 31. Global Telco Customer Experience Management Revenue Market Share by Application (2023-2028)
Table 32. North America Telco Customer Experience Management Market Size by Country (2017-2022) & (US$ Million)
Table 33. North America Telco Customer Experience Management Market Size by Country (2023-2028) & (US$ Million)
Table 34. Europe Telco Customer Experience Management Market Size by Country (2017-2022) & (US$ Million)
Table 35. Europe Telco Customer Experience Management Market Size by Country (2023-2028) & (US$ Million)
Table 36. Asia-Pacific Telco Customer Experience Management Market Size by Region (2017-2022) & (US$ Million)
Table 37. Asia-Pacific Telco Customer Experience Management Market Size by Region (2023-2028) & (US$ Million)
Table 38. Latin America Telco Customer Experience Management Market Size by Country (2017-2022) & (US$ Million)
Table 39. Latin America Telco Customer Experience Management Market Size by Country (2023-2028) & (US$ Million)
Table 40. Middle East & Africa Telco Customer Experience Management Market Size by Country (2017-2022) & (US$ Million)
Table 41. Middle East & Africa Telco Customer Experience Management Market Size by Country (2023-2028) & (US$ Million)
Table 42. Nuance Company Detail
Table 43. Nuance Business Overview
Table 44. Nuance Telco Customer Experience Management Product
Table 45. Nuance Revenue in Telco Customer Experience Management Business (2017-2022) & (US$ Million)
Table 46. Nuance Recent Development
Table 47. mPhasis Company Detail
Table 48. mPhasis Business Overview
Table 49. mPhasis Telco Customer Experience Management Product
Table 50. mPhasis Revenue in Telco Customer Experience Management Business (2017-2022) & (US$ Million)
Table 51. mPhasis Recent Development
Table 52. Tieto Company Detail
Table 53. Tieto Business Overview
Table 54. Tieto Telco Customer Experience Management Product
Table 55. Tieto Revenue in Telco Customer Experience Management Business (2017-2022) & (US$ Million)
Table 56. Tieto Recent Development
Table 57. Wipro Company Detail
Table 58. Wipro Business Overview
Table 59. Wipro Telco Customer Experience Management Product
Table 60. Wipro Revenue in Telco Customer Experience Management Business (2017-2022) & (US$ Million)
Table 61. Wipro Recent Development
Table 62. Tech Mahindra Company Detail
Table 63. Tech Mahindra Business Overview
Table 64. Tech Mahindra Telco Customer Experience Management Product
Table 65. Tech Mahindra Revenue in Telco Customer Experience Management Business (2017-2022) & (US$ Million)
Table 66. Tech Mahindra Recent Development
Table 67. IBM Company Detail
Table 68. IBM Business Overview
Table 69. IBM Telco Customer Experience Management Product
Table 70. IBM Revenue in Telco Customer Experience Management Business (2017-2022) & (US$ Million)
Table 71. IBM Recent Development
Table 72. Huawei Company Detail
Table 73. Huawei Business Overview
Table 74. Huawei Telco Customer Experience Management Product
Table 75. Huawei Revenue in Telco Customer Experience Management Business (2017-2022) & (US$ Million)
Table 76. Huawei Recent Development
Table 77. ChatterPlug Company Detail
Table 78. ChatterPlug Business Overview
Table 79. ChatterPlug Telco Customer Experience Management Product
Table 80. ChatterPlug Revenue in Telco Customer Experience Management Business (2017-2022) & (US$ Million)
Table 81. ChatterPlug Recent Development
Table 82. ClickFox Company Detail
Table 83. ClickFox Business Overview
Table 84. ClickFox Telco Customer Experience Management Product
Table 85. ClickFox Revenue in Telco Customer Experience Management Business (2017-2022) & (US$ Million)
Table 86. ClickFox Recent Development
Table 87. InMoment Company Detail
Table 88. InMoment Business Overview
Table 89. InMoment Telco Customer Experience Management Product
Table 90. InMoment Revenue in Telco Customer Experience Management Business (2017-2022) & (US$ Million)
Table 91. InMoment Recent Development
Table 92. Research Programs/Design for This Report
Table 93. Key Data Information from Secondary Sources
Table 94. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Telco Customer Experience Management Market Share by Type: 2021 VS 2028
Figure 2. OTT Features
Figure 3. Banking Features
Figure 4. Retail Features
Figure 5. Global Telco Customer Experience Management Market Share by Application in 2021 & 2028
Figure 6. Large Enterprise Case Studies
Figure 7. Small Companies Case Studies
Figure 8. Telco Customer Experience Management Report Years Considered
Figure 9. Global Telco Customer Experience Management Market Size (US$ Million), Year-over-Year: 2017-2028
Figure 10. Global Telco Customer Experience Management Market Size, (US$ Million), 2017 VS 2021 VS 2028
Figure 11. Global Telco Customer Experience Management Market Share by Region: 2021 VS 2028
Figure 12. Global Telco Customer Experience Management Market Share by Players in 2021
Figure 13. Global Top Telco Customer Experience Management Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Telco Customer Experience Management as of 2021)
Figure 14. The Top 10 and 5 Players Market Share by Telco Customer Experience Management Revenue in 2021
Figure 15. North America Telco Customer Experience Management Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 16. North America Telco Customer Experience Management Market Share by Country (2017-2028)
Figure 17. United States Telco Customer Experience Management Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 18. Canada Telco Customer Experience Management Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 19. Europe Telco Customer Experience Management Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 20. Europe Telco Customer Experience Management Market Share by Country (2017-2028)
Figure 21. Germany Telco Customer Experience Management Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 22. France Telco Customer Experience Management Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 23. U.K. Telco Customer Experience Management Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 24. Italy Telco Customer Experience Management Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 25. Russia Telco Customer Experience Management Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 26. Nordic Countries Telco Customer Experience Management Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 27. Asia-Pacific Telco Customer Experience Management Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 28. Asia-Pacific Telco Customer Experience Management Market Share by Region (2017-2028)
Figure 29. China Telco Customer Experience Management Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 30. Japan Telco Customer Experience Management Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 31. South Korea Telco Customer Experience Management Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 32. Southeast Asia Telco Customer Experience Management Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 33. India Telco Customer Experience Management Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 34. Australia Telco Customer Experience Management Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 35. Latin America Telco Customer Experience Management Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 36. Latin America Telco Customer Experience Management Market Share by Country (2017-2028)
Figure 37. Mexico Telco Customer Experience Management Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 38. Brazil Telco Customer Experience Management Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 39. Middle East & Africa Telco Customer Experience Management Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 40. Middle East & Africa Telco Customer Experience Management Market Share by Country (2017-2028)
Figure 41. Turkey Telco Customer Experience Management Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 42. Saudi Arabia Telco Customer Experience Management Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 43. Nuance Revenue Growth Rate in Telco Customer Experience Management Business (2017-2022)
Figure 44. mPhasis Revenue Growth Rate in Telco Customer Experience Management Business (2017-2022)
Figure 45. Tieto Revenue Growth Rate in Telco Customer Experience Management Business (2017-2022)
Figure 46. Wipro Revenue Growth Rate in Telco Customer Experience Management Business (2017-2022)
Figure 47. Tech Mahindra Revenue Growth Rate in Telco Customer Experience Management Business (2017-2022)
Figure 48. IBM Revenue Growth Rate in Telco Customer Experience Management Business (2017-2022)
Figure 49. Huawei Revenue Growth Rate in Telco Customer Experience Management Business (2017-2022)
Figure 50. ChatterPlug Revenue Growth Rate in Telco Customer Experience Management Business (2017-2022)
Figure 51. ClickFox Revenue Growth Rate in Telco Customer Experience Management Business (2017-2022)
Figure 52. InMoment Revenue Growth Rate in Telco Customer Experience Management Business (2017-2022)
Figure 53. Bottom-up and Top-down Approaches for This Report
Figure 54. Data Triangulation
Figure 55. Key Executives Interviewed
