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Published Date: 2025-03-28 | Pages: 104 | Tables: 105 | Service & Software
The global market for Customer Journey Management was valued at US$ million in the year 2024 and is projected to reach a revised size of US$ million by 2031, growing at a CAGR of %during the forecast period.
North American market for Customer Journey Management is estimated to increase from $ million in 2024 to reach $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.
Asia-Pacific market for Customer Journey Management is estimated to increase from $ million in 2024 to reach $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.
The global market for Customer Journey Management in Automotive and Transport is estimated to increase from $ million in 2024 to $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.
The major global companies of Customer Journey Management include Adobe Inc., CustomerThink Corp., Genesys, HCL Technologies Limited, Medallia Inc., MoEngage, Inc., NEC Corporation, NICE Ltd., Oracle Corporation, Pegasystems Inc., etc. In 2024, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Customer Journey Management, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Customer Journey Management.
The Customer Journey Management market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. This report segments the global Customer Journey Management market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Customer Journey Management companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Adobe Inc.
CustomerThink Corp.
Genesys
HCL Technologies Limited
Medallia Inc.
MoEngage, Inc.
NEC Corporation
NICE Ltd.
Oracle Corporation
Pegasystems Inc.
Quadient Group
Salesforce.com, Inc.
SAP SE
SAS Institute Inc.
SVMK Inc.
Thematic Analysis Inc.
Totango, Inc.
UXPressia Inc.
Verint group
WalkMe Inc
Zendesk Inc.
Zoho Corporation Pvt. Ltd
Qmatic
Segment by Type
Cloud-based
On-premise
Segment by Application
Automotive and Transport
Business and Finance
Chemicals
Consumer Goods and Services
Food and Beverage
Government and Public Sector
Others
By Region
North America
United States
Canada
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Rest of Europe
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Customer Journey Management company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Research Methodology
The research methodology employed has been subjected by numerous procedures in order to guarantee the quality and accuracy of the data contained within the reports. The analysts are employed full-time and received more than six months training to satisfy the standard of our company. Our methodology can be divided into five stages:
★Stage 1 SECONDARY RESEARCH
The research team first collaborates with magazines, trade associations and administrative departments in the research field. The information provided by our internal documentation service is helpful for our further research. Our team has a wealth of experience and knowledge, and can effectively extract accurate information from existing resources.
★Stage 2 PRIMARY RESEARCH:INTERVIEWS WITH TRADE SOURCES
After the first stage, the research team conducts a large number of face-to-face or telephone interviews with representative companies working in the research field. Analysts are trying to have an opportunity to talk to leading companies and small companies in the field. Upstream suppliers, manufacturers, distributors, importers, installers, wholesalers and consumers were included in the interview. The data collected during the interview were then carefully examined and compared with the secondary study.
★Stage 3 ANALYSIS OF THE GATHERED DATA
The analysis team examines and synthesizes the data collected in the first two stages. In order to validate the data, a second round of interviews can be conducted.
★Stage 4 QUANTITATIVE DATA
The quantitative data such as market estimates, production and capacity of manufacturer, market forecasts and investment feasibility is provided by our company. The data is based on the estimates obtained during stage 3.
★Stage 5 QUALITY CONTROL
Before publishing, each report undergoes a rigorous review and editing process, which is done by the experience management team to ensure the reliability of the published data. Every analyst on the research team receives support and continuous training as part of our internal quality process.
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Customer Journey Management Market Size Growth Rate by Type: 2020 VS 2024 VS 2031
1.2.2 Cloud-based
1.2.3 On-premise
1.3 Market by Application
1.3.1 Global Customer Journey Management Market Growth by Application: 2020 VS 2024 VS 2031
1.3.2 Automotive and Transport
1.3.3 Business and Finance
1.3.4 Chemicals
1.3.5 Consumer Goods and Services
1.3.6 Food and Beverage
1.3.7 Government and Public Sector
1.3.8 Others
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global Customer Journey Management Market Perspective (2020-2031)
2.2 Global Customer Journey Management Growth Trends by Region
2.2.1 Global Customer Journey Management Market Size by Region: 2020 VS 2024 VS 2031
2.2.2 Customer Journey Management Historic Market Size by Region (2020-2025)
2.2.3 Customer Journey Management Forecasted Market Size by Region (2026-2031)
2.3 Customer Journey Management Market Dynamics
2.3.1 Customer Journey Management Industry Trends
2.3.2 Customer Journey Management Market Drivers
2.3.3 Customer Journey Management Market Challenges
2.3.4 Customer Journey Management Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Customer Journey Management Players by Revenue
3.1.1 Global Top Customer Journey Management Players by Revenue (2020-2025)
3.1.2 Global Customer Journey Management Revenue Market Share by Players (2020-2025)
3.2 Global Customer Journey Management Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players Ranking by Customer Journey Management Revenue
3.4 Global Customer Journey Management Market Concentration Ratio
3.4.1 Global Customer Journey Management Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Customer Journey Management Revenue in 2024
3.5 Global Key Players of Customer Journey Management Head office and Area Served
3.6 Global Key Players of Customer Journey Management, Product and Application
3.7 Global Key Players of Customer Journey Management, Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 Customer Journey Management Breakdown Data by Type
4.1 Global Customer Journey Management Historic Market Size by Type (2020-2025)
4.2 Global Customer Journey Management Forecasted Market Size by Type (2026-2031)
5 Customer Journey Management Breakdown Data by Application
5.1 Global Customer Journey Management Historic Market Size by Application (2020-2025)
5.2 Global Customer Journey Management Forecasted Market Size by Application (2026-2031)
6 North America
6.1 North America Customer Journey Management Market Size (2020-2031)
6.2 North America Customer Journey Management Market Growth Rate by Country: 2020 VS 2024 VS 2031
6.3 North America Customer Journey Management Market Size by Country (2020-2025)
6.4 North America Customer Journey Management Market Size by Country (2026-2031)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Customer Journey Management Market Size (2020-2031)
7.2 Europe Customer Journey Management Market Growth Rate by Country: 2020 VS 2024 VS 2031
7.3 Europe Customer Journey Management Market Size by Country (2020-2025)
7.4 Europe Customer Journey Management Market Size by Country (2026-2031)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Customer Journey Management Market Size (2020-2031)
8.2 Asia-Pacific Customer Journey Management Market Growth Rate by Region: 2020 VS 2024 VS 2031
8.3 Asia-Pacific Customer Journey Management Market Size by Region (2020-2025)
8.4 Asia-Pacific Customer Journey Management Market Size by Region (2026-2031)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Customer Journey Management Market Size (2020-2031)
9.2 Latin America Customer Journey Management Market Growth Rate by Country: 2020 VS 2024 VS 2031
9.3 Latin America Customer Journey Management Market Size by Country (2020-2025)
9.4 Latin America Customer Journey Management Market Size by Country (2026-2031)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Customer Journey Management Market Size (2020-2031)
10.2 Middle East & Africa Customer Journey Management Market Growth Rate by Country: 2020 VS 2024 VS 2031
10.3 Middle East & Africa Customer Journey Management Market Size by Country (2020-2025)
10.4 Middle East & Africa Customer Journey Management Market Size by Country (2026-2031)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Adobe Inc.
11.1.1 Adobe Inc. Company Details
11.1.2 Adobe Inc. Business Overview
11.1.3 Adobe Inc. Customer Journey Management Introduction
11.1.4 Adobe Inc. Revenue in Customer Journey Management Business (2020-2025)
11.1.5 Adobe Inc. Recent Development
11.2 CustomerThink Corp.
11.2.1 CustomerThink Corp. Company Details
11.2.2 CustomerThink Corp. Business Overview
11.2.3 CustomerThink Corp. Customer Journey Management Introduction
11.2.4 CustomerThink Corp. Revenue in Customer Journey Management Business (2020-2025)
11.2.5 CustomerThink Corp. Recent Development
11.3 Genesys
11.3.1 Genesys Company Details
11.3.2 Genesys Business Overview
11.3.3 Genesys Customer Journey Management Introduction
11.3.4 Genesys Revenue in Customer Journey Management Business (2020-2025)
11.3.5 Genesys Recent Development
11.4 HCL Technologies Limited
11.4.1 HCL Technologies Limited Company Details
11.4.2 HCL Technologies Limited Business Overview
11.4.3 HCL Technologies Limited Customer Journey Management Introduction
11.4.4 HCL Technologies Limited Revenue in Customer Journey Management Business (2020-2025)
11.4.5 HCL Technologies Limited Recent Development
11.5 Medallia Inc.
11.5.1 Medallia Inc. Company Details
11.5.2 Medallia Inc. Business Overview
11.5.3 Medallia Inc. Customer Journey Management Introduction
11.5.4 Medallia Inc. Revenue in Customer Journey Management Business (2020-2025)
11.5.5 Medallia Inc. Recent Development
11.6 MoEngage, Inc.
11.6.1 MoEngage, Inc. Company Details
11.6.2 MoEngage, Inc. Business Overview
11.6.3 MoEngage, Inc. Customer Journey Management Introduction
11.6.4 MoEngage, Inc. Revenue in Customer Journey Management Business (2020-2025)
11.6.5 MoEngage, Inc. Recent Development
11.7 NEC Corporation
11.7.1 NEC Corporation Company Details
11.7.2 NEC Corporation Business Overview
11.7.3 NEC Corporation Customer Journey Management Introduction
11.7.4 NEC Corporation Revenue in Customer Journey Management Business (2020-2025)
11.7.5 NEC Corporation Recent Development
11.8 NICE Ltd.
11.8.1 NICE Ltd. Company Details
11.8.2 NICE Ltd. Business Overview
11.8.3 NICE Ltd. Customer Journey Management Introduction
11.8.4 NICE Ltd. Revenue in Customer Journey Management Business (2020-2025)
11.8.5 NICE Ltd. Recent Development
11.9 Oracle Corporation
11.9.1 Oracle Corporation Company Details
11.9.2 Oracle Corporation Business Overview
11.9.3 Oracle Corporation Customer Journey Management Introduction
11.9.4 Oracle Corporation Revenue in Customer Journey Management Business (2020-2025)
11.9.5 Oracle Corporation Recent Development
11.10 Pegasystems Inc.
11.10.1 Pegasystems Inc. Company Details
11.10.2 Pegasystems Inc. Business Overview
11.10.3 Pegasystems Inc. Customer Journey Management Introduction
11.10.4 Pegasystems Inc. Revenue in Customer Journey Management Business (2020-2025)
11.10.5 Pegasystems Inc. Recent Development
11.11 Quadient Group
11.11.1 Quadient Group Company Details
11.11.2 Quadient Group Business Overview
11.11.3 Quadient Group Customer Journey Management Introduction
11.11.4 Quadient Group Revenue in Customer Journey Management Business (2020-2025)
11.11.5 Quadient Group Recent Development
11.12 Salesforce.com, Inc.
11.12.1 Salesforce.com, Inc. Company Details
11.12.2 Salesforce.com, Inc. Business Overview
11.12.3 Salesforce.com, Inc. Customer Journey Management Introduction
11.12.4 Salesforce.com, Inc. Revenue in Customer Journey Management Business (2020-2025)
11.12.5 Salesforce.com, Inc. Recent Development
11.13 SAP SE
11.13.1 SAP SE Company Details
11.13.2 SAP SE Business Overview
11.13.3 SAP SE Customer Journey Management Introduction
11.13.4 SAP SE Revenue in Customer Journey Management Business (2020-2025)
11.13.5 SAP SE Recent Development
11.14 SAS Institute Inc.
11.14.1 SAS Institute Inc. Company Details
11.14.2 SAS Institute Inc. Business Overview
11.14.3 SAS Institute Inc. Customer Journey Management Introduction
11.14.4 SAS Institute Inc. Revenue in Customer Journey Management Business (2020-2025)
11.14.5 SAS Institute Inc. Recent Development
11.15 SVMK Inc.
11.15.1 SVMK Inc. Company Details
11.15.2 SVMK Inc. Business Overview
11.15.3 SVMK Inc. Customer Journey Management Introduction
11.15.4 SVMK Inc. Revenue in Customer Journey Management Business (2020-2025)
11.15.5 SVMK Inc. Recent Development
11.16 Thematic Analysis Inc.
11.16.1 Thematic Analysis Inc. Company Details
11.16.2 Thematic Analysis Inc. Business Overview
11.16.3 Thematic Analysis Inc. Customer Journey Management Introduction
11.16.4 Thematic Analysis Inc. Revenue in Customer Journey Management Business (2020-2025)
11.16.5 Thematic Analysis Inc. Recent Development
11.17 Totango, Inc.
11.17.1 Totango, Inc. Company Details
11.17.2 Totango, Inc. Business Overview
11.17.3 Totango, Inc. Customer Journey Management Introduction
11.17.4 Totango, Inc. Revenue in Customer Journey Management Business (2020-2025)
11.17.5 Totango, Inc. Recent Development
11.18 UXPressia Inc.
11.18.1 UXPressia Inc. Company Details
11.18.2 UXPressia Inc. Business Overview
11.18.3 UXPressia Inc. Customer Journey Management Introduction
11.18.4 UXPressia Inc. Revenue in Customer Journey Management Business (2020-2025)
11.18.5 UXPressia Inc. Recent Development
11.19 Verint group
11.19.1 Verint group Company Details
11.19.2 Verint group Business Overview
11.19.3 Verint group Customer Journey Management Introduction
11.19.4 Verint group Revenue in Customer Journey Management Business (2020-2025)
11.19.5 Verint group Recent Development
11.20 WalkMe Inc
11.20.1 WalkMe Inc Company Details
11.20.2 WalkMe Inc Business Overview
11.20.3 WalkMe Inc Customer Journey Management Introduction
11.20.4 WalkMe Inc Revenue in Customer Journey Management Business (2020-2025)
11.20.5 WalkMe Inc Recent Development
11.21 Zendesk Inc.
11.21.1 Zendesk Inc. Company Details
11.21.2 Zendesk Inc. Business Overview
11.21.3 Zendesk Inc. Customer Journey Management Introduction
11.21.4 Zendesk Inc. Revenue in Customer Journey Management Business (2020-2025)
11.21.5 Zendesk Inc. Recent Development
11.22 Zoho Corporation Pvt. Ltd
11.22.1 Zoho Corporation Pvt. Ltd Company Details
11.22.2 Zoho Corporation Pvt. Ltd Business Overview
11.22.3 Zoho Corporation Pvt. Ltd Customer Journey Management Introduction
11.22.4 Zoho Corporation Pvt. Ltd Revenue in Customer Journey Management Business (2020-2025)
11.22.5 Zoho Corporation Pvt. Ltd Recent Development
11.23 Qmatic
11.23.1 Qmatic Company Details
11.23.2 Qmatic Business Overview
11.23.3 Qmatic Customer Journey Management Introduction
11.23.4 Qmatic Revenue in Customer Journey Management Business (2020-2025)
11.23.5 Qmatic Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.1.1 Research Programs/Design
13.1.1.2 Market Size Estimation
13.1.1.3 Market Breakdown and Data Triangulation
13.1.2 Data Source
13.1.2.1 Secondary Sources
13.1.2.2 Primary Sources
13.2 Author Details
13.3 Disclaimer
List of Tables
Table 1. Global Customer Journey Management Market Size Growth Rate by Type (US$ Million): 2020 VS 2024 VS 2031
Table 2. Key Players of Cloud-based
Table 3. Key Players of On-premise
Table 4. Global Customer Journey Management Market Size Growth by Application (US$ Million): 2020 VS 2024 VS 2031
Table 5. Global Customer Journey Management Market Size by Region (US$ Million): 2020 VS 2024 VS 2031
Table 6. Global Customer Journey Management Market Size by Region (2020-2025) & (US$ Million)
Table 7. Global Customer Journey Management Market Share by Region (2020-2025)
Table 8. Global Customer Journey Management Forecasted Market Size by Region (2026-2031) & (US$ Million)
Table 9. Global Customer Journey Management Market Share by Region (2026-2031)
Table 10. Customer Journey Management Market Trends
Table 11. Customer Journey Management Market Drivers
Table 12. Customer Journey Management Market Challenges
Table 13. Customer Journey Management Market Restraints
Table 14. Global Customer Journey Management Revenue by Players (2020-2025) & (US$ Million)
Table 15. Global Customer Journey Management Market Share by Players (2020-2025)
Table 16. Global Top Customer Journey Management Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Journey Management as of 2024)
Table 17. Ranking of Global Top Customer Journey Management Companies by Revenue (US$ Million) in 2024
Table 18. Global 5 Largest Players Market Share by Customer Journey Management Revenue (CR5 and HHI) & (2020-2025)
Table 19. Global Key Players of Customer Journey Management, Headquarters and Area Served
Table 20. Global Key Players of Customer Journey Management, Product and Application
Table 21. Global Key Players of Customer Journey Management, Date of Enter into This Industry
Table 22. Mergers & Acquisitions, Expansion Plans
Table 23. Global Customer Journey Management Market Size by Type (2020-2025) & (US$ Million)
Table 24. Global Customer Journey Management Revenue Market Share by Type (2020-2025)
Table 25. Global Customer Journey Management Forecasted Market Size by Type (2026-2031) & (US$ Million)
Table 26. Global Customer Journey Management Revenue Market Share by Type (2026-2031)
Table 27. Global Customer Journey Management Market Size by Application (2020-2025) & (US$ Million)
Table 28. Global Customer Journey Management Revenue Market Share by Application (2020-2025)
Table 29. Global Customer Journey Management Forecasted Market Size by Application (2026-2031) & (US$ Million)
Table 30. Global Customer Journey Management Revenue Market Share by Application (2026-2031)
Table 31. North America Customer Journey Management Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
Table 32. North America Customer Journey Management Market Size by Country (2020-2025) & (US$ Million)
Table 33. North America Customer Journey Management Market Size by Country (2026-2031) & (US$ Million)
Table 34. Europe Customer Journey Management Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
Table 35. Europe Customer Journey Management Market Size by Country (2020-2025) & (US$ Million)
Table 36. Europe Customer Journey Management Market Size by Country (2026-2031) & (US$ Million)
Table 37. Asia-Pacific Customer Journey Management Market Size Growth Rate by Region (US$ Million): 2020 VS 2024 VS 2031
Table 38. Asia-Pacific Customer Journey Management Market Size by Region (2020-2025) & (US$ Million)
Table 39. Asia-Pacific Customer Journey Management Market Size by Region (2026-2031) & (US$ Million)
Table 40. Latin America Customer Journey Management Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
Table 41. Latin America Customer Journey Management Market Size by Country (2020-2025) & (US$ Million)
Table 42. Latin America Customer Journey Management Market Size by Country (2026-2031) & (US$ Million)
Table 43. Middle East & Africa Customer Journey Management Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031
Table 44. Middle East & Africa Customer Journey Management Market Size by Country (2020-2025) & (US$ Million)
Table 45. Middle East & Africa Customer Journey Management Market Size by Country (2026-2031) & (US$ Million)
Table 46. Adobe Inc. Company Details
Table 47. Adobe Inc. Business Overview
Table 48. Adobe Inc. Customer Journey Management Product
Table 49. Adobe Inc. Revenue in Customer Journey Management Business (2020-2025) & (US$ Million)
Table 50. Adobe Inc. Recent Development
Table 51. CustomerThink Corp. Company Details
Table 52. CustomerThink Corp. Business Overview
Table 53. CustomerThink Corp. Customer Journey Management Product
Table 54. CustomerThink Corp. Revenue in Customer Journey Management Business (2020-2025) & (US$ Million)
Table 55. CustomerThink Corp. Recent Development
Table 56. Genesys Company Details
Table 57. Genesys Business Overview
Table 58. Genesys Customer Journey Management Product
Table 59. Genesys Revenue in Customer Journey Management Business (2020-2025) & (US$ Million)
Table 60. Genesys Recent Development
Table 61. HCL Technologies Limited Company Details
Table 62. HCL Technologies Limited Business Overview
Table 63. HCL Technologies Limited Customer Journey Management Product
Table 64. HCL Technologies Limited Revenue in Customer Journey Management Business (2020-2025) & (US$ Million)
Table 65. HCL Technologies Limited Recent Development
Table 66. Medallia Inc. Company Details
Table 67. Medallia Inc. Business Overview
Table 68. Medallia Inc. Customer Journey Management Product
Table 69. Medallia Inc. Revenue in Customer Journey Management Business (2020-2025) & (US$ Million)
Table 70. Medallia Inc. Recent Development
Table 71. MoEngage, Inc. Company Details
Table 72. MoEngage, Inc. Business Overview
Table 73. MoEngage, Inc. Customer Journey Management Product
Table 74. MoEngage, Inc. Revenue in Customer Journey Management Business (2020-2025) & (US$ Million)
Table 75. MoEngage, Inc. Recent Development
Table 76. NEC Corporation Company Details
Table 77. NEC Corporation Business Overview
Table 78. NEC Corporation Customer Journey Management Product
Table 79. NEC Corporation Revenue in Customer Journey Management Business (2020-2025) & (US$ Million)
Table 80. NEC Corporation Recent Development
Table 81. NICE Ltd. Company Details
Table 82. NICE Ltd. Business Overview
Table 83. NICE Ltd. Customer Journey Management Product
Table 84. NICE Ltd. Revenue in Customer Journey Management Business (2020-2025) & (US$ Million)
Table 85. NICE Ltd. Recent Development
Table 86. Oracle Corporation Company Details
Table 87. Oracle Corporation Business Overview
Table 88. Oracle Corporation Customer Journey Management Product
Table 89. Oracle Corporation Revenue in Customer Journey Management Business (2020-2025) & (US$ Million)
Table 90. Oracle Corporation Recent Development
Table 91. Pegasystems Inc. Company Details
Table 92. Pegasystems Inc. Business Overview
Table 93. Pegasystems Inc. Customer Journey Management Product
Table 94. Pegasystems Inc. Revenue in Customer Journey Management Business (2020-2025) & (US$ Million)
Table 95. Pegasystems Inc. Recent Development
Table 96. Quadient Group Company Details
Table 97. Quadient Group Business Overview
Table 98. Quadient Group Customer Journey Management Product
Table 99. Quadient Group Revenue in Customer Journey Management Business (2020-2025) & (US$ Million)
Table 100. Quadient Group Recent Development
Table 101. Salesforce.com, Inc. Company Details
Table 102. Salesforce.com, Inc. Business Overview
Table 103. Salesforce.com, Inc. Customer Journey Management Product
Table 104. Salesforce.com, Inc. Revenue in Customer Journey Management Business (2020-2025) & (US$ Million)
Table 105. Salesforce.com, Inc. Recent Development
Table 106. SAP SE Company Details
Table 107. SAP SE Business Overview
Table 108. SAP SE Customer Journey Management Product
Table 109. SAP SE Revenue in Customer Journey Management Business (2020-2025) & (US$ Million)
Table 110. SAP SE Recent Development
Table 111. SAS Institute Inc. Company Details
Table 112. SAS Institute Inc. Business Overview
Table 113. SAS Institute Inc. Customer Journey Management Product
Table 114. SAS Institute Inc. Revenue in Customer Journey Management Business (2020-2025) & (US$ Million)
Table 115. SAS Institute Inc. Recent Development
Table 116. SVMK Inc. Company Details
Table 117. SVMK Inc. Business Overview
Table 118. SVMK Inc. Customer Journey Management Product
Table 119. SVMK Inc. Revenue in Customer Journey Management Business (2020-2025) & (US$ Million)
Table 120. SVMK Inc. Recent Development
Table 121. Thematic Analysis Inc. Company Details
Table 122. Thematic Analysis Inc. Business Overview
Table 123. Thematic Analysis Inc. Customer Journey Management Product
Table 124. Thematic Analysis Inc. Revenue in Customer Journey Management Business (2020-2025) & (US$ Million)
Table 125. Thematic Analysis Inc. Recent Development
Table 126. Totango, Inc. Company Details
Table 127. Totango, Inc. Business Overview
Table 128. Totango, Inc. Customer Journey Management Product
Table 129. Totango, Inc. Revenue in Customer Journey Management Business (2020-2025) & (US$ Million)
Table 130. Totango, Inc. Recent Development
Table 131. UXPressia Inc. Company Details
Table 132. UXPressia Inc. Business Overview
Table 133. UXPressia Inc. Customer Journey Management Product
Table 134. UXPressia Inc. Revenue in Customer Journey Management Business (2020-2025) & (US$ Million)
Table 135. UXPressia Inc. Recent Development
Table 136. Verint group Company Details
Table 137. Verint group Business Overview
Table 138. Verint group Customer Journey Management Product
Table 139. Verint group Revenue in Customer Journey Management Business (2020-2025) & (US$ Million)
Table 140. Verint group Recent Development
Table 141. WalkMe Inc Company Details
Table 142. WalkMe Inc Business Overview
Table 143. WalkMe Inc Customer Journey Management Product
Table 144. WalkMe Inc Revenue in Customer Journey Management Business (2020-2025) & (US$ Million)
Table 145. WalkMe Inc Recent Development
Table 146. Zendesk Inc. Company Details
Table 147. Zendesk Inc. Business Overview
Table 148. Zendesk Inc. Customer Journey Management Product
Table 149. Zendesk Inc. Revenue in Customer Journey Management Business (2020-2025) & (US$ Million)
Table 150. Zendesk Inc. Recent Development
Table 151. Zoho Corporation Pvt. Ltd Company Details
Table 152. Zoho Corporation Pvt. Ltd Business Overview
Table 153. Zoho Corporation Pvt. Ltd Customer Journey Management Product
Table 154. Zoho Corporation Pvt. Ltd Revenue in Customer Journey Management Business (2020-2025) & (US$ Million)
Table 155. Zoho Corporation Pvt. Ltd Recent Development
Table 156. Qmatic Company Details
Table 157. Qmatic Business Overview
Table 158. Qmatic Customer Journey Management Product
Table 159. Qmatic Revenue in Customer Journey Management Business (2020-2025) & (US$ Million)
Table 160. Qmatic Recent Development
Table 161. Research Programs/Design for This Report
Table 162. Key Data Information from Secondary Sources
Table 163. Key Data Information from Primary Sources
Table 164. Authors List of This Report
List of Figures
Figure 1. Customer Journey Management Picture
Figure 2. Global Customer Journey Management Market Size Comparison by Type (2020-2031) & (US$ Million)
Figure 3. Global Customer Journey Management Market Share by Type: 2024 VS 2031
Figure 4. Cloud-based Features
Figure 5. On-premise Features
Figure 6. Global Customer Journey Management Market Size by Application (2020-2031) & (US$ Million)
Figure 7. Global Customer Journey Management Market Share by Application: 2024 VS 2031
Figure 8. Automotive and Transport Case Studies
Figure 9. Business and Finance Case Studies
Figure 10. Chemicals Case Studies
Figure 11. Consumer Goods and Services Case Studies
Figure 12. Food and Beverage Case Studies
Figure 13. Government and Public Sector Case Studies
Figure 14. Others Case Studies
Figure 15. Customer Journey Management Report Years Considered
Figure 16. Global Customer Journey Management Market Size (US$ Million), Year-over-Year: 2020-2031
Figure 17. Global Customer Journey Management Market Size, (US$ Million), 2020 VS 2024 VS 2031
Figure 18. Global Customer Journey Management Market Share by Region: 2024 VS 2031
Figure 19. Global Customer Journey Management Market Share by Players in 2024
Figure 20. Global Top Customer Journey Management Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Journey Management as of 2024)
Figure 21. The Top 10 and 5 Players Market Share by Customer Journey Management Revenue in 2024
Figure 22. North America Customer Journey Management Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 23. North America Customer Journey Management Market Share by Country (2020-2031)
Figure 24. United States Customer Journey Management Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 25. Canada Customer Journey Management Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 26. Europe Customer Journey Management Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 27. Europe Customer Journey Management Market Share by Country (2020-2031)
Figure 28. Germany Customer Journey Management Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 29. France Customer Journey Management Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 30. U.K. Customer Journey Management Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 31. Italy Customer Journey Management Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 32. Russia Customer Journey Management Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 33. Nordic Countries Customer Journey Management Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 34. Asia-Pacific Customer Journey Management Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 35. Asia-Pacific Customer Journey Management Market Share by Region (2020-2031)
Figure 36. China Customer Journey Management Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 37. Japan Customer Journey Management Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 38. South Korea Customer Journey Management Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 39. Southeast Asia Customer Journey Management Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 40. India Customer Journey Management Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 41. Australia Customer Journey Management Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 42. Latin America Customer Journey Management Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 43. Latin America Customer Journey Management Market Share by Country (2020-2031)
Figure 44. Mexico Customer Journey Management Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 45. Brazil Customer Journey Management Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 46. Middle East & Africa Customer Journey Management Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 47. Middle East & Africa Customer Journey Management Market Share by Country (2020-2031)
Figure 48. Turkey Customer Journey Management Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 49. Saudi Arabia Customer Journey Management Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 50. UAE Customer Journey Management Market Size YoY Growth (2020-2031) & (US$ Million)
Figure 51. Adobe Inc. Revenue Growth Rate in Customer Journey Management Business (2020-2025)
Figure 52. CustomerThink Corp. Revenue Growth Rate in Customer Journey Management Business (2020-2025)
Figure 53. Genesys Revenue Growth Rate in Customer Journey Management Business (2020-2025)
Figure 54. HCL Technologies Limited Revenue Growth Rate in Customer Journey Management Business (2020-2025)
Figure 55. Medallia Inc. Revenue Growth Rate in Customer Journey Management Business (2020-2025)
Figure 56. MoEngage, Inc. Revenue Growth Rate in Customer Journey Management Business (2020-2025)
Figure 57. NEC Corporation Revenue Growth Rate in Customer Journey Management Business (2020-2025)
Figure 58. NICE Ltd. Revenue Growth Rate in Customer Journey Management Business (2020-2025)
Figure 59. Oracle Corporation Revenue Growth Rate in Customer Journey Management Business (2020-2025)
Figure 60. Pegasystems Inc. Revenue Growth Rate in Customer Journey Management Business (2020-2025)
Figure 61. Quadient Group Revenue Growth Rate in Customer Journey Management Business (2020-2025)
Figure 62. Salesforce.com, Inc. Revenue Growth Rate in Customer Journey Management Business (2020-2025)
Figure 63. SAP SE Revenue Growth Rate in Customer Journey Management Business (2020-2025)
Figure 64. SAS Institute Inc. Revenue Growth Rate in Customer Journey Management Business (2020-2025)
Figure 65. SVMK Inc. Revenue Growth Rate in Customer Journey Management Business (2020-2025)
Figure 66. Thematic Analysis Inc. Revenue Growth Rate in Customer Journey Management Business (2020-2025)
Figure 67. Totango, Inc. Revenue Growth Rate in Customer Journey Management Business (2020-2025)
Figure 68. UXPressia Inc. Revenue Growth Rate in Customer Journey Management Business (2020-2025)
Figure 69. Verint group Revenue Growth Rate in Customer Journey Management Business (2020-2025)
Figure 70. WalkMe Inc Revenue Growth Rate in Customer Journey Management Business (2020-2025)
Figure 71. Zendesk Inc. Revenue Growth Rate in Customer Journey Management Business (2020-2025)
Figure 72. Zoho Corporation Pvt. Ltd Revenue Growth Rate in Customer Journey Management Business (2020-2025)
Figure 73. Qmatic Revenue Growth Rate in Customer Journey Management Business (2020-2025)
Figure 74. Bottom-up and Top-down Approaches for This Report
Figure 75. Data Triangulation
Figure 76. Key Executives Interviewed
